Jaml is a Jordan-based food delivery application that connects you with local restaurants and brings your meals straight to your door. We believe that great service is just as important as great food.
Q: How do I place an order on Jaml?
A: Download the app, sign in, choose a restaurant, add items to your cart, and confirm your order.
Q: Can I order from more than one restaurant at the same time?
A: Each order can only be placed from one restaurant to ensure food quality and delivery speed.
Q: Is there a minimum order value?
A: Minimum order amounts vary by restaurant and are clearly shown on each restaurant’s page.
Q: What payment methods are available?
A: Available payment methods are displayed during checkout and may vary by location.
Q: Is payment secure?
A: Yes. Jaml follows industry security standards to protect your payment information.
Q: Can I change or cancel my order?
A: This depends on the order status. Once food preparation has started, changes or cancellation may not be possible.
Q: Why can’t I always cancel an order?
A: This policy helps protect restaurants and prevents food waste after preparation begins.
Q: How long does delivery take?
A: Estimated delivery time is shown before confirming your order and may be affected by traffic, weather, or high demand.
Q: What if my order is delayed?
A: Please contact us through the app. Our support team will follow up and keep you informed.
Q: My order is missing items or incorrect. What should I do?
A: Contact us directly through the app and share the details so we can help immediately.
Q: The food quality was not as expected.
A: Your feedback matters to us. Please report the issue in the app and we will review it according to our quality policy.
We value your privacy. Jaml collects only the necessary data required for order fulfillment and service optimization (e.g., location and contact details). For more information, please review our Privacy Policy available within the app settings.
Our customer support team is available directly inside the app. We are here to help and will stay with you until your issue is resolved.
At Jaml, you are never just an order number. Your experience matters to us, and we are always happy to serve you. Thank you for choosing Jaml 🤍